Refund Policy
We want you to have a smooth and satisfying shopping experience. Please review our Return Policy for guidelines on returns or exchanges.
We guarantee unconditional returns within 14 days.
If the product has a quality issue or is non-user-damaged (except for warranty products), you can apply for a return or exchange within 30 days. Requests beyond 30 days will not be accepted.
Conditions
To be eligible for a return, the item must be in unused and original condition with all tags and packaging intact.
Initiating a Return
Contact our Customer Service team within 30 days of the delivery date to initiate a return request.
Provide your order number, details of the item you are returning, and the reason for the return.
Return Authorization
Once we receive your return request, we will provide you with instructions on how to proceed with the return process.
Unauthorized returns may not be accepted, so please ensure approval is obtained before sending any item back.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a track able shipping service to ensure safe and timely delivery of returned items.
Refunds and Exchanges
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.
Refunds will be made to the original form of payment, while exchanges are subject to product availability.
Refund arrival time: about 3-5 working days.
How to Process a Return and Request a Refund:
1. Initiating the Return: Start by logging into your account on our website and go to "My Account" > "Order History" > "Order Information." Select the "Return" button to begin the return process.
2. Customer Service Contact: After submitting your return request, our customer service team will get in touch with you via the email address registered in your account. They will discuss the reason for the return and provide you with the appropriate return address.
3. Reporting Damages to the Courier:
- If possible, report any issues to the courier's delivery representative before you sign for the goods. They will guide you through their complaint process.
- If you've already signed for the package, take photos documenting the damage and contact the courier's local office to file a complaint. They will inform you of their procedure for seeking compensation.
4. Notifying Us of the Issue: Reach out to us promptly with your order number and detailed information or photos of the damaged goods. We will then liaise with the courier on your behalf.
5. Courier Compensation: If the courier confirms the validity of your claim, they will compensate us, and we will pass that compensation on to you. The compensation amount may vary depending on the specific circumstances and the courier's policies. In some cases, you may be responsible for the shipping costs to return the damaged item to us for replacement.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately and attach relevant photos for further assistance.
We will work hard to resolve the issue by offering a replacement, exchange, refund, depending on the case.
If you have questions or want to initiate a return, please contact our team at any time to answer any questions or concerns related to our return policy.
Our goal is to the return process as simple as possible while ensuring that you are satisfied with your purchase. Thank you for choosing our online store to meet your shopping needs.